Welcome to Oorugai Villas (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your use of the website oorugaivillas.com and your purchase of products (such as pickles, home-vegetables, etc.) (“Products”) from us. By accessing or placing an order on the Site, you agree to be bound by these Terms.

If you do not accept any part of these Terms, you must not use the Site or purchase from us.

1. Definitions

  • Site / Website: oorugaivillas.com and its associated webpages, services, applications.

  • User / You / Customer: any person who visits the Site or places an order.

  • Products: edible goods (pickles, vegetables, condiments, etc.) offered for sale via the Site.

  • Order / Purchase: a confirmed order placed by you for one or more Products.

  • Cart: the virtual shopping cart holding Products you intend to purchase.

  • Confirmation / Order Confirmation: notification (via email or Site) from us confirming that your order has been accepted.

  • Delivery / Shipping: the process of sending Products to the address you provide.

2. Use of the Site

  1. Eligibility
    You must be at least 18 years old (or the age of legal capacity in your jurisdiction) to use this Site and make a purchase.

  2. Account / Registration

    • Some parts of the Site may require you to register an account.

    • You agree to supply accurate, current, and complete information during registration and to update that information to keep it accurate.

    • You are responsible for safeguarding your account credentials.

    • You accept responsibility for all activities that occur under your account.

  3. Prohibited Uses
    You agree not to use the Site for any unlawful purpose or in a way that could harm us, others, or that interferes with the Site’s operation.

3. Products, Pricing & Orders

  1. Product Information

    • We attempt to display as accurately as possible the Products, including descriptions, images, and nutritional/allergen details (if any).

    • However, we do not warrant that all descriptions or images are completely accurate, error-free, or up-to-date.

  2. Prices & Taxes

    • Prices displayed on the Site are in Indian Rupees (INR) (unless otherwise stated) and are exclusive of applicable taxes, unless indicated.

    • We reserve the right to change prices at any time, but changes will not affect orders already accepted.

    • You are responsible for any governmental taxes, duties, or levies imposed on the sale or purchase of Products.

  3. Placing an Order & Acceptance

    • To place an order, you must follow the ordering process, provide all required details (product selection, shipping address, payment).

    • After you place an order, you will receive an acknowledgement (not yet confirmation).

    • We reserve the right to accept or decline any order (for example, due to supply shortage, errors in price, or other reasons).

    • The contract between you and us forms only when we issue an Order Confirmation.

  4. Payment

    • Payment options (credit/debit cards, net banking, UPI, wallets, etc.) will be as shown on the Site.

    • We may require full payment in advance or partial deposit, as specified.

    • If payment authorization is declined, we may cancel the order.

4. Shipping, Delivery & Risk

  1. Shipping & Delivery

    • We deliver Products to the address you provide.

    • Delivery timelines will be as estimated on the Site or communicated to you; these are estimates only, not guarantees.

    • If we cannot deliver on time, we will notify you.

  2. Risk & Title

    • Risk in the Products passes to you upon delivery (i.e., when Products reach the delivery address).

    • Title (ownership) of Products passes to you only when we receive full payment for those Products.

  3. Delivery Failures

    • If delivery fails due to wrong or incomplete address, or you being unavailable, we may attempt re-delivery (you may incur extra costs) or cancel the order.

    • If Products are returned to us, we may refund (less shipping / handling / restocking costs) or ask you for a fresh shipping arrangement.

5. Returns, Refunds & Cancellations

  1. Right to Cancel / Return

    • Because these are perishable / edible goods, returns are generally not accepted unless the Product is defective, damaged, or does not match description.

    • You must contact us within [X] hours/days of delivery with evidence (photos) if you claim damage or defect.

  2. Refund / Replacement

    • If we accept your claim, we may offer refund (full or partial) or replacement of the Product.

    • Refunds will be processed via the original payment method (or as agreed).

    • We may deduct shipping / handling costs, if applicable.

  3. Order Cancellation Before Dispatch

    • You may request cancellation before we dispatch the order.

    • If canceled before dispatch, refund (less transaction / handling costs) may be issued.

6. Quality, Food Safety & Allergens

  1. Quality Assurance
    We endeavor to maintain high-quality standards in preparation, packaging, and delivery of Products.

  2. Allergen & Ingredient Information

    • We will provide allergen / ingredient disclosures wherever possible.

    • You should check product descriptions. If you have severe allergies, we cannot guarantee absence of cross-contamination.

  3. Shelf Life, Storage & Use

    • We will indicate “best before / expiry” dates on Products.

    • You agree to follow storage, refrigeration, or usage instructions.

    • We are not liable for spoilage, health consequences, or loss arising from failure to follow instructions.

7. Intellectual Property

  • All content on the Site (text, graphics, logos, images, product descriptions) is our property or licensed to us and protected by copyright, trademark, and other laws.

  • You may view, download, or print pages for your personal, non-commercial use only.

  • You may not reproduce, distribute, modify, display, or use any portion of the content for commercial purposes without our prior written consent.

8. Limitation of Liability

  • To the fullest extent permitted by law, our liability is limited:

    • We are not liable for indirect, incidental, consequential, punitive, or special damages (including loss of profits, loss of data, etc.).

    • For any direct damages, our liability is capped at the value you paid for the particular Product(s) giving rise to the claim.

  • We do not guarantee uninterrupted access to the Site or that it is free from errors, viruses, or other harmful components.

9. Indemnification

You agree to indemnify, defend, and hold harmless Oorugai Villas, its directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs (including legal fees) arising from:

  • Your violation of these Terms

  • Your use of the Site / Products

  • Any breach of representations / warranties you make

  • Any negligent or wrongful act or omission by you.

10. Privacy Policy & Data Protection

  • Our handling of your personal data is governed by our Privacy Policy (link it).

  • By using the Site / placing orders, you consent to our collection, use, and sharing of your personal data as described in that policy.

  • We comply with applicable data protection / privacy laws (e.g. India’s IT / Data Protection rules).

11. Force Majeure

We are not liable for any failure or delay in performing our obligations (such as processing orders, delivery) if such failure or delay is due to causes beyond our reasonable control (e.g. natural disasters, strikes, governmental actions, pandemics, transportation delays).

12. Severability & Waiver

  • If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be severed, and the remaining provisions shall remain in full force.

  • Any waiver of any breach or right under these Terms must be in writing and will not constitute a waiver of any other breach or right.

13. Changes to Terms

We may amend, modify, or update these Terms at any time. We will post the latest Terms on the Site, with the “Last updated” date. Your continued use of the Site / ordering after changes constitutes acceptance of the revised Terms.

14. Governing Law & Dispute Resolution

  • These Terms shall be governed by and construed in accordance with the laws of [Tamil Nadu, India] (e.g. Tamil Nadu).

  • Any dispute, controversy or claim arising out of or relating to these Terms or the Products shall be resolved by Chennai Court in [Chennai, Tamil Nadu / India].